Terms and Conditions for Users
Keeperz App helps Restaurants grow their business with dynamic promotions and direct rewards to its Customers.
Please read the following general Terms and Conditions (“Terms and Conditions”) carefully as the provisions contained herein shall govern your access and use of our online platform hereinafter referred to as “Keeperz App”. [KEEPERZ NETWORKS FZCO.] having its registered office at [Office 143/133, Techno Hub, DTEC, Silicon Oasis, Dubai, UAE].
Keeperz App is an online platform hereinafter referred to as “Application”, this online platform is owned by KEEPERZ NETWORKS FZCO. This Application can be downloaded from all the countries. KEEPERZ NETWORKS FZCO aims to be the leading Discount & Rewards application. Keeperz App is an online promotions marketplace that provides users to explore new places, enjoy attractive discounts, earn un-matched rewards. In addition to ready-to-consume beverages and food, the Keeperz App also provides authenticated reviews, loyalty and sense of self-ownership to it users. This Application would facilitate Dine-in as well as Takeaway services between the establishments and the Users. This Application uses iOS (Apple store), Android (Google Play Store) and website as online platforms. By downloading or otherwise accessing the Application you hereby agree to be bound by the following general Terms and Conditions. There may be additional features on the platform and those special features may have its own Terms and Conditions and those additional Terms and Conditions would also apply in context of use of Application along with these Terms and Conditions.
The Application is owned and operated by Keeperz Networks FZCO and/or its associates, related parties, successors and assigns (collectively hereinafter referred to as “Provider”, “us”, “we” or “our” .
The Terms and Conditions set below apply to:
1. Any person accessing and downloading the Application (“Visitor”); and
2. Any person supplying in any way the following information full name, email address, contact number, address, Birth Day, Anniversary Day details.
3. As part of the registration process you will need to create an account, including a username & password. It is your responsibility to ensure that the information you provide is accurate, not misleading and relates to you.
4. If for any reason you suspect that your username & password has been disclosed to or obtained by another party you should contact us immediately. Please note that we never contact users requesting them to confirm their username & password or other details.
5. The User’s personal information would not be shared with third parties.
6. Users are collectively referred to as “Users”, “you” or “your” . in this Terms and Conditions.
By becoming a User, you hereby acknowledge and agree to be bound by the Terms and Conditions.
We may suspend or stop providing the Services if you do not comply with our Terms and Conditions.
Using our Application as well as various services provided by us through our website does not grant you any Intellectual property rights in the website and Services except your personal data or information uploaded on our Application.
ELIGIBILITY FOR REGISTRATION & ACCOUNT SAFETY
In consideration of becoming a User, you represent and warrant that:
1. You are 18 years of age or older;
2. You have the capacity to form a binding contract;
3. You are not a person barred from accessing or using the Software under the governing laws of the Terms and Conditions;
4. Your access or use of the Software does not violate any applicable law or regulation;
5. You will keep your contact information accurate and up-to-date;
OUR SERVICES
Keeperz App provides its users the following services:
• All Keeperz App services aim to link the Users to Keeperz Merchants, by advertising food and beverages on behalf of the Keeperz Merchants. Keeperz App does not guarantee the quality of the food and/or beverages prepared by the Keeperz Merchants, neither does it guarantee that the food and/or beverages available match the information provided by the Keeperz Merchants displayed on the Keeperz App.
• In case of Take-Away at Counter, the user has to be collect their Items from the counter of the Keeperz Merchant they have selected.
PAYMENT
Various payment options are available for the Users;
Offline Method : Pay Direct to Merchants
Online Method : Pay using Debit Card, Credit Card or electronic banking services using Stripe payment gateway
Keeperz Wallet : Pay through earned available activity credits
Use of Credits and other Offers:
• Any Credit in your wallet is not redeemable for cash or any other currency or benefit.
• Users shall only register in one device and one active phone number
• We reserve the right to review, cancel and reverse any transaction in the event of Fraud, A charge back of any transaction fee paid by credit card, or an error or mistake made by us. You hereby consent to the removal of Credit from your Wallet as required by us to reverse a Cancelled transaction.
• We reserve the right to terminate and delete any accounts at our sole and absolute discretion at any time and without notice.
• Users may use all Keeperz-Credits for personal purpose only and not for any business, commercial or other use.
Refund & Cancellation Policy
• Prior to processing your refund or account credit, we may take into account relevant factors including the details of the redemption, including your account history, what happened on DineIn/Takeaway Service and information from the Merchant.
• Refunds will only be processed by Keeperz for card payments transacted and processed through the application.
• Refunds will be done only through the original mode of payment.
RATING & REVIEW
User can rate/review the Application from the App Store and Google Play.
User can also provide their valuable feedback regarding their experience with the Application under following guidelines
Keep it relevant
Please keep your contributions relevant to Keeperz. Accounts placing irrelevant, inappropriate, or promotional content, reviews with similar digital signatures that spam restaurants, or are based on any already disclaimed or informed policies and practices of a restaurant may be deleted without notice. If your review has been removed or moderated by us and if you repost another experience for the same restaurant, we reserve the right to remove that review too, even though such review might be in line with our content guidelines. In the case of spam, we can restrict your review activity on Keeperz.
Keep it clean
Whether you're writing a small snippet or a delightfully detailed account of your meal, keep foul/abusive/hateful language, threats, and lewdness out of it. We, just like you, hate junk and will delete it whenever we see it. This also includes (but is not limited to) derogatory comments on someone's protected characteristics (e.g. race, gender, religion) or indication of a personal vendetta against a business and its associates.
Keep it real
Write your review based on facts and your own experiences (e.g. not a friend's or any hearsay experience or based on media reports). Please don't exaggerate or falsify your experience. We do not take sides in cases of dispute, so make sure you can stand by your word. Content that indicates the reviewer hasn't even visited or availed any services from the restaurant will be removed. For example, "Never been here, never want to. Management is horrible and the food is worse!" Deceptive, fake, or misleading reviews will be removed. Reviewing a bunch of fast-food outlets in quick succession (even if you eat at them more often than you should) is considered suspicious activity, and it's likely these reviews will be moderated. Accepting or soliciting a kickback – monetary or otherwise – in exchange for reviews or photographs is also not acceptable, and could result in removal of your profile.
Don't solicit
Identifying or promoting yourself as an official Keeperz blogger, or using your status to solicit any kind of benefits (including but not limited to accepting money, free meals, drinks) in exchange for promotion, or at the threat of negative reviews on Keeperz, will not be tolerated. If reports or evidence of such instances are brought to our attention, we reserve the right to delete your Keeperz profile or take any other action that we may deem fit, no questions asked. Acts that constitute as 'Solicitation' include:
• Explicit/Implied agreement (written or verbal) to write reviews in exchange for money, a free meal(s), drinks, etc.
• Being a part of social media groups (e.g. WhatsApp/Facebook or any other social media platform) which offer incentives in exchange of reviews.
Don't steal
Plagiarism is something we take seriously. Copying others' reviews or photos from Keeperz or other platforms,, or even re-posting your own in multiple places on Keeperz (in full or in part), is something that will not be tolerated and may be removed/ moderated.. We trust that you'll play fair and create your own content.
Tell the whole story
If you luck into a free meal or dine as a guest of the restaurant, or have a relevant association with a restaurant or its owners, give full disclosure in your review. We're sure that honesty is the best policy, and other users will respect you even more for it. If you have made it to the major league as a food writer or critic, let us know and we can provide special access for your blog link to appear with your reviews. We love summaries, but incomplete reviews with a manually added link will be removed.
Be yourself
Your profile is your identity on Keeperz, so keep it real. You're welcome to use a screen name (foodonym, maybe?), but please refrain from using inappropriate names, bios, or profile images. We want to stay clean, and we might end up removing your account depending on how inappropriate your profile is.
Don't misrepresent
Identifying or promoting yourself as an official Keeperz blogger, or using your status to solicit benefits in exchange for promotion or at the threat of negative reviews on Keeperz will not be tolerated. If reports or evidence of such instances are brought to our attention, we reserve the right to delete your Keeperz profile, no questions asked.
Don’t be a bully
We take allegations of blackmail or threatening behavior against restaurants and its associates very seriously. This activity is strictly against our guidelines and may also be illegal in many locations. Reviews submitted in an attempt to blackmail a restaurant and its associates will be deleted.
Play by the rules
The review-content you add should be in compliance with Keeperz's Terms and Conditions, as well as the prevailing local laws and regulations. Local laws take precedence, and content may be moderated or deleted to adhere to these.
Seek help from the right people
Keeperz is a website and mobile application with no claims to be a court of law or a ministry of health (we aren't serious enough to do those jobs). If you have a dispute with a restaurant, or if you feel a restaurant does not measure up to health codes, we encourage you to contact the appropriate authorities directly. Keeperz is not the appropriate platform for reporting illegal activities, physical confrontations, health code violations, or anything under investigation by local governing bodies or law-enforcement personnel. We encourage that such accusations be reported to the concerned authorities rather than being mentioned in reviews.
Photo guidelines
There's no easier way to show how deliciously vanilla cupcake that chocolate cake was than with a picture, right? That said, it's important to keep in mind our photo guidelines, and understand why some photos may be moved or removed once they've been added.
Food shots that are clear, in focus, and delicious enough to make the viewer wish Keeperz included smell-o-vision will be featured in restaurants' photo galleries. Ambiance shots that highlight the overall feel or vibe of a place will also be highlighted on restaurant pages.
Photos that don't make the cut to appear on a restaurant's page, will show with your review or on your profile depending on how useful it is to other users and how relevant it is to the review. Photos with hair and bugs will be shown only with a review for validation and context.
Violation of the below mentioned pointers may lead to deduction of foodie points, reduced visibility or deletion of your pictures
• Photos that are exact duplicates of other photos, multiple clicks of the same dish or ambiance or taken from a different angles
• Plagiarized photos
• Photos of others posted without their permission
• Photos that contain promotional content
• Photos that contain subject such as people in it
• Photos that are blurry or unclear
• Photos that contain text, or are not related to dine-in experience
• Photos of half-eaten food items
• Photos of packed food items/packaging
• Photos of food under preparation
• Photos containing watermarks or write-ups of any kind
• Photos containing and focussing on subjects other than food or restaurant ambiance
• Unpleasant photos that ruin people's appetites
FORCE MAJEURE
Any delay in or failure of performance by Repeat under this License Agreement will not be considered a breach of this License Agreement and will be excused to the extent caused by any occurrence beyond its reasonable control, including, but not limited to, acts of God, power outages, failures of the Internet, failures of banking or any other unforeseeable event.
EXCLUSION OF LIABILITY
You expressly understand and agree that the Application, its subsidiaries, affiliates, officers, agents or other partners, authors and employees shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages resulting from:
The accessing of, or the inability to access, the Application, the use of, or the inability to use of the Application, all implied warranties, Terms and Conditions relating the Application;
Unauthorized access to or alteration of any of your transmissions or data, including any User Content; and
The accessing of, or the inability to access, the Application, the use of, or the inability to use of the Application, all implied warranties, Terms and Conditions relating the Application; Unauthorized access to or alteration of any of your transmissions or data, including any User Content; and any warranty, terms or conditions as to accuracy, operability, completeness, quality of the Application.
WARRANTIES & DISCLAIMERS
We are using a commercially reasonable level of skill and care to maintain the security of the data provided to us by the User and we hope that our User would enjoy the use of our Application. Though, we maintain highest standards of accuracy in order to maintain our credibility, but we hereby do not warrant any commitment about the content within the services, the specific functions of the services, suitability and reliability of the services to your specific needs. We make no representations, warranties or guarantees, whether expressed or implied, that our Services or any content on our site is accurate, complete, up-to-date or free from errors or omissions.
INDEMNITY
You agree to fully indemnify, defend and hold the Provider, and its subsidiaries, affiliates, officers, agents or other partners, and employees, harmless from any and all claims or demands, liabilities, damages, losses, costs and expenses, including reasonable attorneys’ fees, made by any third party due to or arising out of your: access and use of the Application or any Application Contents thereof; violation of the Terms and Conditions; violation of privacy policy or violation of any rights of another
Access and use of the Application or any Application Contents thereof;
Violation of the Terms and Conditions;
Violation of privacy policy or
Violation of any rights of another
LINKS TO OTHER SITES
In order to offer increased value to our Users, Keeperz App may provide, or third parties may provide, links to other websites or resources, which you may access at your sole discretion. Any reliance on the contents of a third party web site is done at your own risk and you assume all responsibilities and consequences resulting from such reliance.
You understand and acknowledge Keeperz App has no control over such sites and resources. You acknowledge and agree that we have no responsibility for the information, content, products, services, advertising which may or may not be provided by or through sites. In this respect, you also acknowledge and agree that Keeperz App is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, services or other materials on or available from such sites or resources.
You further acknowledge and agree that Keeperz App shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
NO THIRD PARTY BENEFICIARIES
You agree that, except as otherwise expressly provided in this Terms and Conditions, there shall be no third party beneficiaries to this Terms and Conditions, and that you may not assign your profile or registration to any other persons.
NOTICES
If you choose to provide us with a nominated email address, unless you expressly inform us otherwise, Keeperz App may communicate with you by providing you with notices regarding updates, changes or additions to the website or Services offered through or in connection with the website.
COPYRIGHT
All copyright in all material contained on, in or available through Application are owned by Keeperz or its proprietary holders, and you are required to abide by all copyright notices contained on the Application. There are certain logos of other brands and some photos which are being used in the Application and these might not be owned by Keeperz. Still the User is under obligation to abide by the copyrights of other brands and would be liable for any violation and KEEPERZ NETWORKS FZCO hereby disclaims any liability in this regard.
MODIFICATIONS TO THE APPLICATION, CONTENT AND TERMS & CONDITIONS
Keeperz App reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Application or any part thereof, with or without notice to you. You agree that Keeperz App shall not be liable to you or to any third party for any such modification, suspension or discontinuance of the website or any part thereof. The most current version of the Terms and Conditions as posted on this page shall supersede all previous versions.
It is your responsibility to check regularly to determine whether a new version of the Terms and Conditions has been uploaded. If you do not agree to any revisions pursuant to the upload of a new version of the Terms and Conditions, then you must immediately stop using the Application.
You agree that Keeperz App shall not be liable to you or to any third party for any such modification, suspension or discontinuance of the website, and/or amendments to the Terms and Conditions. Your continued use of the application after such modifications or amendments shall constitute an acceptance of your agreement to be bound by the Terms and Conditions, as amended.
COOKIES
Our Application does not use any cookies.
GENERAL DISCLAIMER
We engage payment gateway providers who are generally compliant with Payment Card Industry Data Security Standard (PCI-DSS)may collect or have access to your purchase, address or billing information, including your credit or /debit card number, its expiration date, Unified Payment Interface etc., These third parties have security measures in place to protect the loss, misuse and alteration of the information, details of which are available at their respective website. We are not responsible for the use or storage of such data or security measures adopted by these third parties.
In the event you have questions or concerns about the security measures adopted by such third parties, you can contact them or their data protection / privacy team / legal team or their designated the grievance officer directly, whose contact details may be available in their respective privacy policy or their website, or you can also write to us at the address provided below.
AMENDMENTS
Amendments to the Terms and Conditions may be posted by Keeperz App at any time for all users to access and will be binding on the date of publication.
WAIVER & SEVERABILITY LAW
The failure of Keeperz App to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision.
If any provision of the Terms and Conditions is found by a Court of competent jurisdiction to be invalid, the parties nevertheless agree that the Court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms and Conditions remain in full force and effect.
VIOLATIONS & INFRINGEMENTS
Any violations or infringement of the Terms and Conditions should promptly be reported by the User by emailing Keeperz App at legal@keeperz.ae
GOVERNING LAW AND JURISDICTION
The validity, construction and performance of this Terms and Conditions shall be governed by, and construed and enforced in accordance with, the laws of the UAE, as applied in the Emirate of Dubai. Any dispute will be resolved by the courts of Dubai.
CONTACT US
All questions, comments or concerns, regarding our services or privacy policy can be addressed to care@keeperz.ae or call +971 55 102 5358 or write to us at the following address.
Keeperz Networks FZCO,
Office 143/133, Techno Hub,
DTEC, Silicon Oasis,
Dubai, UAE
